Store
This is where you configure the general behaviour and features of QUEUE. All changes are immediately synchronized to all connected devices.
| Option | Description |
|---|---|
| Name | Choose the public name of your store |
| Language | The default language of the store. This will be the interface fall-back language when no user is selected |
The store language will control the language of receipt printing.
QUEUE interface
Quick order
Enable the special Quick order type in the interface. Quick orders are a special order type that does not syncronize between devices until it has been completed. Only one quick order can be active per device at any given time.
Show all orders list
A list showing all ongoing orders - except quick orders - in a single list no matter what order section, tab or external platform order the order originates from.
Order sections
Use this option to group different orders in sections. For a restaurants, it might make sense to create an order section for each table and organize each table in an order section group.
Advanced order sections
Show additional colors based on the status of an order or order section.
| Color | Description |
|---|---|
| Yellow | order exists with pending line items |
| Green | there are no pending line items |
| Blue | preview has been printed |
| Orange | order is paid but kept open |
Menu settings
Stay on cart after execution
After an order is executed the default behaviour is to return to the home screen. Use this option to keep the focus on the order when executing.
Execute & pay will always go directly to the payment screen regardless of this option
Compact menu
Flatten the category view when taking an order. This can be useful for smaller menus where the number of categories or products in each category is smaller.
Maintain font size for categories and products
For long category and product name QUEUE will sometime shrink the font size to maintain a uniform button size. If the font become too small turn on this option to let the button size increase rather than maintaining uniform size.
Orders
Incremental order numbers
Incremented order numbers are automatically assigned when a new order is created. Notice this requires an active internet connection to avoid multiple devices assigning the same order number.
Turn this option off if you're using order numbers as part of your work flow.
Incremental work item numbers
A incremental number that is assigned every time an order is executed. Note that an order can have multiple different incremental work item number if executed multiple times.
Only manager can deleted executed items
Turn on this option to prevent your regular staff from deleting items from an order where the items have already been executed.
Only manager can void orders
Prevent regular staff permission to void paid orders.
Allow change of payment type for completed orders
If enabled a user can retroactively change the payment type for a completed order. Use this option to avoid having to void and re-issue an order just to change the payment type.
Some orders can never have their payment type changed. These include orders paid by external credit card machines and from external platforms.
Enable combo options
Combo option let you design advanced products that are combinations of other products.
Checkout options
Master device only
For added security turn this option on so that orders can only be completed on pre-defined master devices.
Require swipe to submit payment
Change the Payment button to a swipe button. This can help avoid accidentally pressing the Payment button prematurely when finalizing a payment.
Service charge
If want to include a service charge you can enable this option and define your service charge in the input field. You can also decide if quick orders should include service charge.
:::Tip You can disable service charge for individual Order section groups :::
Allow discount
This will add discount fields at checkout. Either a fixed amount or a percentage.
Tips
Add a Tips input field at check out.
Credit card payment
Show the credit card payment option at checkout
| Option | Description |
|---|---|
| Require last four | Require your staff to manually record the last four credit card numbers for record keeping |
| Show credit card types | Let you manually create different credit card types that can be selected at checkout. Useful for more accurate record keeping |
Allow partial payments
At checkout an order can be split based on a partial payment. For example, an order of $300 can be split into two payments of $100 and $200 based on the customer's need.
Show open cash drawer
Adds an additional cash drawer button in the interface.
| Option | Description |
|---|---|
| Manager only | Only a manager will see this option |
| Require PIN | Prompt for a staff PIN code when opening the cash drawer |
All open cash drawer requests are logged in the Activity log
Closing reporting
Open cash drawer
If there is a connected cash drawer this will send a kick signal when starting a closing in order to access the content.
Show detailed cash units
Show a detailed table of all notes and coin options available to help calculating the total amount in the cash drawer.
Allow partial closing
A special closing type that can be performed even when there are open orders in the system. This is useful if a mid-day shift closing reporting is required.
Starting cash type
| Type | Description |
|---|---|
| Manual | Starting cash is manually set when closing is started |
| Dynamic | Starting cash is calculated based on the amount left in the cash drawer after the last closing |
| Fixed | Starting cash is always a fixed value |
Multi-day closing
By default a closing period is from the last closing report or 06:00 up to 24 hours ago whichever is nearest. Enable this option if you want to allow closing report to alway count from the last closing even if this spans multiple days.
Email
Specify a list of email address, comma separated, that should receive an email whenever a closing report is completed.
Worklist interface
A worklist in QUEUE is a collection of work items that is automatically generated when an order is executed. Worklists can be an alternative or addition to a printed ticket, but has the advantage that it will automatically update if any changes was made to an executed order.
Require double tab before completing a work item
Add an additional step required to complete a work item. This can avoid accidentally pressing an item for completion.
Inventory management
QUEUE support Individual store inventory management.
Contact us for more information
Time sheets
Let your staff clock in and out from the Staff Login screen or the time card section of QUEUE.
Master device only
Only allow staff to clock in and out on Master devices.
Customer database
QUEUE's customer database let you create customers and associate them with orders for enhanced reporting.
Show customers in app
Browse the customer list directly from the QUEUE main interface.
Enable QR code scanning to identify customers
If loyalty programme is enabled, enable this feature to let your customers be identified by QR code.